Shipping policy

Shipping Policy

At The Moms Darling Baby Shop, we deliver eligible products across India through our courier and fulfilment partners.

Order Processing & Dispatch

Most orders are normally processed and dispatched within 48–72 hours after order confirmation.

Sundays and Public / National Holidays are not counted as working days.

Dispatch timelines may vary for:

• Large or bulky products
• Furniture
• Products requiring special packaging
• Special-order products
• Products requiring transfer from another store or warehouse
• High-volume sale periods

Delivery Across India

We deliver eligible products across India.

Delivery availability and timelines depend on the product, delivery PIN code, product size, courier serviceability and stock location.

Free Delivery

Standard delivery is free on eligible orders of ₹1,499 and above.

Orders below ₹1,499 may attract applicable shipping charges.

Please note that certain products may attract additional delivery, handling or packaging charges even when the order value is ₹1,499 or above.

Additional charges may apply to:

• Bulky or oversized products
• Furniture
• Ride-ons and large toys
• Products requiring additional protective packaging
• Products requiring special transportation or handling

Where applicable, such charges may be displayed at checkout or communicated to the customer before dispatch.

Standard Delivery Time

Standard delivery normally takes approximately 3–8 working days after dispatch.

Delivery timelines are estimates and may vary depending on:

• Delivery PIN code
• Courier availability
• Stock location
• Weather conditions
• Transport disruptions
• Public / National Holidays
• Large or oversized shipments
• Other circumstances beyond our reasonable control

Fast / Express Delivery

🚚 Fast Delivery Service is available on selected orders at additional charges.

Fast or express delivery is subject to:

• Product availability
• Stock location
• Delivery PIN code
• Courier or rider availability
• Product size and weight

Fast delivery normally requires a minimum of 2–3 working days, starting from the next working day after the order is placed.

The order date, Sundays and National Holidays are not counted as working days.

Delivery time may also vary depending on the delivery PIN code.

For urgent delivery requirements, please contact our customer care team before placing your order.

Payment Methods

We currently accept prepaid online orders only.

Supported payment methods may include:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Other prepaid payment methods supported by our payment partners

Cash on Delivery (COD) is not available for online orders.

Order Tracking

Once your order has been dispatched, tracking information will normally be shared through the mobile number, email address or other contact details provided with the order.

Tracking updates are subject to the courier partner's system and may occasionally take some time to update.

Order Cancellation

Cancellation requests may be accepted before dispatch, subject to the status of the order.

Applicable cancellation, payment processing, packaging or other charges may be deducted where applicable.

Once an order has been packed, handed over to a courier or dispatched, cancellation may not be possible.

Customers should contact us as soon as possible if they wish to request cancellation.

Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate:

• Customer name
• Delivery address
• PIN code
• Mobile number

If an order is returned because of an incorrect or incomplete address, failed delivery attempts, refusal to accept the shipment or inability to contact the recipient, applicable forward and return logistics charges may be deducted from any eligible refund or store credit.

Damaged, Wrong or Missing Product

Customers must inspect the shipment immediately upon delivery.

Any claim relating to a:

• Damaged product
• Wrong product
• Missing product
• Missing accessory or component

must be reported to The Moms Darling within 24 hours of delivery.

To process such claims, customers must provide:

• A continuous and uncut 360° unboxing video showing the sealed package before opening and the complete unpacking process
• Clear photographs of the outer package
• Photograph of the shipping label
• Clear photographs or videos showing the issue

Claims without sufficient evidence may not be accepted.

All claims are subject to verification and approval.

If the claim is approved and the issue is attributable to The Moms Darling or transit damage, The Moms Darling will bear reasonable return or replacement logistics charges as applicable.

Exchange & Return Eligibility

Exchange and return eligibility varies by product category.

Eligible products may be considered for exchange within 5 days from the date of delivery, subject to the conditions stated in our Refund / Exchange Policy.

Certain products are non-returnable and non-exchangeable due to hygiene, safety or consumable-product considerations.

Please refer to our Refund / Exchange Policy for complete details.

Customer Support

For shipping, delivery or order-related assistance:

The Moms Darling Baby Shop
Phone / WhatsApp: +91 97188 83079
Email: support@themomsdarling.com