Terms of service

Terms of Service

These Terms of Service govern the use of www.themomsdarling.com and purchases made from The Moms Darling Baby Shop.

By accessing our website, placing an order, using our services or communicating with us regarding a purchase, you agree to these Terms of Service together with our applicable Shipping Policy, Refund / Exchange Policy, Privacy Policy and other policies published on the website.

1. About The Moms Darling

The Moms Darling Baby Shop operates an online store and physical retail locations in Delhi NCR.

Customer Support:

Phone / WhatsApp: +91 97188 83079
Email: support@themomsdarling.com
Website: www.themomsdarling.com

2. Website Use

You may use this website only for lawful purposes and in accordance with these Terms.

You must not:

misuse or interfere with the website
attempt unauthorised access to our systems
transmit harmful code, malware or automated attacks
use the website for fraudulent transactions
provide false or misleading order information
misuse promotional offers, discounts or payment mechanisms
reproduce or commercially exploit website content without permission

We may restrict or suspend access where misuse, fraud or security concerns are reasonably suspected.

3. Product Information

We make reasonable efforts to ensure product descriptions, specifications, images, colours, pricing and other information are accurate.

However:

colours may appear differently depending on the device or screen
packaging may change without notice
manufacturers may update specifications
minor design differences may occur
product images may contain accessories not included with the product unless specifically stated
information supplied by manufacturers or distributors may change

Customers should review the product description, specifications and inclusions before ordering.

Where clarification is required, please contact us before placing the order.

4. Product Availability

All orders are subject to stock availability.

A product appearing as available on the website does not guarantee final availability until the order is processed and confirmed.

Stock may simultaneously be available across our online store, warehouses and physical stores.

In rare situations, an item may become unavailable after an order is placed.

Where this occurs, we may:

offer an alternative
offer another colour or variant
issue store credit
issue an applicable refund
cancel the affected item or order

depending on the circumstances.

5. Pricing

Prices displayed on the website are generally shown in Indian Rupees unless otherwise stated.

We make reasonable efforts to keep pricing accurate.

However, errors may occasionally occur because of:

technical issues
incorrect data entry
supplier updates
pricing feed errors
promotional configuration errors

If an obvious pricing error is identified after an order is placed, we may contact the customer before processing the order.

We reserve the right to cancel an order affected by a clear or genuine pricing error and refund any eligible prepaid amount received.

6. Taxes

Applicable taxes are included or charged in accordance with the pricing and invoice information displayed for the order.

A GST invoice will be issued where applicable in accordance with our invoicing practices and applicable law.

Customers requiring specific billing details should ensure they provide correct information before the invoice is generated.

7. Payment

Online orders placed through our website are currently accepted on a prepaid basis only.

Available payment methods may include:

Credit Cards
Debit Cards
UPI
Net Banking
other prepaid payment methods supported by our payment partners

Cash on Delivery (COD) is not available for online orders.

Payment processing may be handled by third-party payment gateways and banks.

Successful payment authorisation does not necessarily mean the order has been finally accepted for fulfilment.

8. Order Acceptance

After an order is placed, you may receive an automated order acknowledgement.

This acknowledgement confirms receipt of the order but does not necessarily constitute final acceptance.

An order may be subject to:

payment verification
stock verification
address verification
product availability
fraud screening
logistical feasibility

We reserve the right to decline or cancel an order where reasonably necessary.

9. Order Processing & Dispatch

Most orders are normally processed and dispatched within 48–72 hours after confirmation.

Sundays and Public / National Holidays are excluded from working-day calculations.

Certain products may require additional processing time, including:

bulky items
furniture
special-order products
products requiring additional packaging
products transferred between stores or warehouses
oversized shipments

Please refer to our Shipping Policy for complete details.

10. Delivery

Standard delivery normally takes approximately 3–8 working days after dispatch.

Delivery timelines are estimates and may vary because of:

delivery PIN code
courier serviceability
stock location
weather
transport disruptions
public holidays
oversized shipments
events beyond our reasonable control

A delayed delivery does not automatically create a right to compensation or cancellation after dispatch.

11. Free Shipping & Additional Charges

Standard delivery is free on eligible orders of ₹1,499 and above.

However, additional packaging, handling, transportation or delivery charges may apply to certain products, including:

furniture
bulky products
oversized products
large toys or ride-ons
products requiring protective packaging
products requiring specialised transportation

Applicable additional charges may be displayed at checkout or communicated before dispatch.

12. Fast / Express Delivery

Fast or express delivery may be available for selected orders at additional charges.

Availability depends on:

product stock
stock location
delivery PIN code
courier or rider availability
product size and weight

Fast delivery normally requires a minimum of approximately 2–3 working days beginning from the next working day after the order is placed.

The order date, Sundays and National Holidays are excluded from the working-day calculation.

Express delivery is not guaranteed unless specifically confirmed.

13. Delivery Address

Customers are responsible for providing:

correct customer name
complete delivery address
correct PIN code
reachable mobile number
any necessary delivery instructions

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete customer information.

If an order is returned because of customer-related delivery failure, applicable forward and return logistics costs may be deducted from any eligible refund or store credit.

14. Cancellation

Cancellation requests may be considered before dispatch.

Applicable charges may be deducted where costs have already been incurred, including where relevant:

payment processing charges
packaging charges
special-order costs
other actual processing expenses

Once an order has been packed, handed over to the courier or dispatched, cancellation may not be possible.

Customers should contact us immediately if they wish to request cancellation.

15. Exchanges

Eligible products may be considered for exchange where the request is raised within 5 days from delivery.

Exchange eligibility depends on:

product category
condition
packaging
tags and seals
reason for exchange
availability of replacement stock

Products must generally be unused and returned in original saleable condition with packaging, accessories, manuals and other supplied items.

Please refer to our Refund / Exchange Policy for full conditions.

16. Change-of-Mind Exchanges

Where an eligible exchange is requested because of:

change of mind
colour preference
size preference
other customer preference

and the issue is not attributable to The Moms Darling, the customer may be responsible for applicable:

reverse pickup charges
return shipping
re-delivery charges
special packing charges
difference in product value

Approval remains subject to product eligibility and replacement availability.

17. Non-Returnable / Non-Exchangeable Products

Certain products are generally non-returnable and non-exchangeable because of hygiene, safety or consumable-product considerations.

These may include, without limitation:

baby food
infant formula
nutritional products
diapers
wipes
opened hygiene products
opened personal-care products
breast pumps
breast pump accessories and parts
feeding or nursing products with opened hygiene seals
pacifiers
teethers
intimate-use products
customised or personalised products
products expressly marked non-returnable or non-exchangeable

Exceptions may apply for an approved claim involving a wrong, damaged or incomplete product.

18. Damaged, Wrong or Missing Products

Any claim involving:

damaged products
wrong products
missing items
missing accessories or components

must be reported within 24 hours of delivery.

Claims received after this period may not be accepted.

19. Mandatory Unboxing Evidence

For damage, wrong-product, shortage or missing-component claims, the customer must provide sufficient evidence, including:

a continuous and uncut 360° unboxing video
video showing the sealed parcel before opening
complete unpacking process
clear photographs of the packaging
photograph of the shipping label
photographs or video clearly showing the problem

Claims may be rejected where sufficient evidence is not provided.

All claims remain subject to verification.

20. Errors Attributable to The Moms Darling

Where an approved claim establishes that:

the wrong product was sent
the order was incomplete
the product was damaged in approved transit circumstances
another fulfilment error attributable to us occurred

The Moms Darling will provide an appropriate resolution.

Depending on the circumstances, this may include:

replacement
replacement component
exchange
store credit
refund

Where the approved issue is attributable to us, The Moms Darling will bear reasonable applicable return or replacement logistics charges.

21. Manufacturer Warranty

Certain products may be covered by a manufacturer's warranty.

Warranty terms, duration, exclusions and service procedures are determined by the respective brand or manufacturer.

Where applicable, customers may need to contact an authorised service centre or follow the manufacturer's warranty process.

The Moms Darling may assist with available information but cannot override the warranty conditions imposed by the manufacturer.

22. Refunds

Where a refund is approved, it may be processed:

to the original prepaid payment method; or
as store credit

depending on the nature of the approved claim and applicable policy.

Applicable charges or deductions may be adjusted before the refund is processed.

Approved refunds are generally initiated within 5–7 working days after all required verification, product inspection where applicable, and determination of any authorised deductions.

Banking or payment-provider processing time may apply after initiation.

23. Refused Delivery / Return to Origin

If an order is returned because the customer:

refuses delivery
provides an incorrect address
provides an incomplete address
remains unavailable despite delivery attempts
cannot be contacted
otherwise causes the shipment to be returned

applicable costs may be deducted from any eligible refund or store credit.

These may include:

forward shipping
return-to-origin shipping
packaging
handling
applicable payment processing costs

24. Promotional Offers

Discounts, coupons, gift offers, promotions and sale prices may be subject to separate terms.

Unless expressly stated otherwise:

promotions cannot necessarily be combined
offers may be withdrawn or changed
offer eligibility may vary by product or category
promotional stock may be limited
promotional purchases may have specific exchange conditions

Any product-specific or promotion-specific terms shown at the time of purchase will also apply.

25. Discount Codes

Discount codes:

must be used according to their stated conditions
may have minimum purchase requirements
may exclude selected products or brands
may be limited to one use per customer or order
may expire without extension
cannot generally be converted into cash

We may cancel or correct discounts applied because of misuse or technical error.

26. Gift Cards / Store Credit

Where gift cards or store credit are offered, they are subject to the applicable conditions communicated at issue.

Unless required otherwise by law, gift cards or store credit may not be redeemable for cash.

27. Product Assembly & Installation

Some products may require assembly or installation.

Unless specifically included in the product offer, assembly or installation is not automatically included with purchase.

Customers should follow manufacturer instructions and safety guidance.

Improper assembly, modification or installation may affect product safety and warranty eligibility.

28. Safety Information

Baby and child products must always be used according to:

manufacturer instructions
recommended age
recommended weight or height limits
safety warnings
supervision requirements

Parents and caregivers remain responsible for ensuring products are used appropriately and safely.

The website information is not a substitute for manufacturer safety instructions or professional medical advice.

29. Website Content

All website content, including:

text
design
graphics
photographs owned by us
logos
website layout
original promotional material

is protected by applicable intellectual-property rights.

Content may not be copied, reproduced or commercially exploited without permission, except where permitted by law.

Third-party trademarks and brand names belong to their respective owners.

30. Third-Party Services

Our website may use third-party services including:

payment gateways
courier companies
analytics providers
communication providers
social media services
Shopify applications

We are not responsible for temporary interruptions or failures occurring entirely within independent third-party systems beyond our reasonable control.

31. External Links

Our website may contain links to third-party websites.

We do not control and are not responsible for the content, privacy practices or availability of independent third-party websites.

Accessing external websites is at the user's discretion.

32. Limitation of Liability

To the extent permitted by applicable law, The Moms Darling will not be liable for indirect, incidental or consequential losses arising from use of the website or circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any statutory consumer rights that cannot lawfully be excluded.

33. Fraud & Misuse

We reserve the right to cancel, suspend or investigate orders where there is reasonable suspicion of:

fraudulent payment
stolen payment information
promotional misuse
identity misuse
abusive ordering patterns
intentional delivery refusal
other unlawful or fraudulent activity

Where necessary, relevant information may be shared with payment providers, logistics providers or lawful authorities in accordance with applicable law and our Privacy Policy.

34. Changes to These Terms

We may update these Terms of Service from time to time.

The version published on the website at the time of the relevant transaction will generally apply to that transaction, subject to applicable law.

Customers are encouraged to review the current policies before placing an order.

35. Relationship With Other Policies

These Terms should be read together with:

Shipping Policy
Refund / Exchange Policy
Privacy Policy
Contact Information
any product-specific or promotional conditions

Where a more specific product or promotion term applies, that specific term may apply in addition to these general Terms.

36. Governing Law

These Terms are governed by the laws applicable in India.

Any dispute will be subject to applicable consumer-protection rights and the jurisdiction determined in accordance with applicable Indian law.

37. Contact Us

For questions about these Terms or an order, please contact:

The Moms Darling Baby Shop