Exchange & Return Policy

5-Day Exchange Policy

We consider exchanges only when an item has a manufacturing defect. The defect must be reported within 5 days of delivery.

We do not offer exchanges for a change of mind, personal preference, incorrect selection, or any other reason unrelated to a manufacturing defect.

To be considered, the item must be:

• unused except for the minimum handling or testing needed to identify the reported defect;
• free from accidental damage, misuse, or improper handling;
• complete with its original packaging, tags, accessories, and manuals; and
• accompanied by the receipt or proof of purchase.

Important: An eligible manufacturing defect does not result in an immediate exchange. We will first try to have the issue checked and rectified through the product brand's customer-care service. Exchanges are available only for eligible products marked “Easy Exchange Available.”

How to Request an Exchange

1. Report the manufacturing defect to info@themomsdarling.com within 5 days of delivery.
2. Cooperate with the product brand's customer-care team while they troubleshoot, inspect, or attempt to rectify the issue.
3. If the defect cannot be rectified and the exchange is approved, follow the return instructions provided by our team.

An exchange will be considered only after the manufacturing defect has been verified and the brand's customer-care resolution has been attempted. Items sent back without prior approval will not be accepted. All approved exchanges are subject to stock availability.

If you ask us to arrange a reverse pickup, a fee of ₹300 will be deducted from the approved refund amount.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order immediately upon delivery. If an item is damaged, defective, incorrect, or missing, contact us as soon as possible so we can review the issue.

A continuous 360-degree unboxing video, recorded without cuts or pauses, is mandatory for every damage or shortage claim. The recording must clearly show all six sides of the parcel and the complete shipping label, including the name and AWB number.

Claims submitted without valid video proof will not be accepted.

Items Not Eligible for Return or Exchange

For hygiene, safety, and product-specific reasons, the following items cannot be returned or exchanged:

• Perishable goods, including food
• Custom, special-order, or personalized products
• Beauty products and cosmetics
• Wipes and diapers
• Breast pumps and pump accessories
• Other personal-care or maternity products
• Sale items
• Gift cards

Please contact us if you are unsure whether your item is eligible.

Refunds

If an approved manufacturing defect cannot be rectified through the product brand's customer-care service, we will provide return instructions. After receiving and inspecting the returned product, we will notify you of the outcome.

If a refund is approved, it will be credited to your original payment method within 5-7 days.

In case of a refund:

• Only the product value is eligible for refund.
• Original shipping charges are non-refundable.
• A processing deduction of 2.75% of the billed amount will apply.
• Forward shipping and return-to-origin (RTO) charges will be deducted where applicable.

Contact Us

For questions about an exchange, refund, damaged product, or missing item, contact us at info@themomsdarling.com.